General Information
Ref #
2600000E
Location
China-Chongqing
Job family
Customer Service
Qualification
About You
The ideal candidate for this role will have the following qualifications:
Education background and Experience
- High School Qualification with 1 year of job-related experience in Customer Services.
- Relevant experience in GDS System (Amadeus) is an added advantage. Having IATA or Airline Basic Tariff course certification can be considered.
- Computer Literate and good typing skills
Communication Skills
- Fluent in English and Cantonese.
- Efficient in managing call from a high-volume and fast-paced environment.
- Able to handle pressure well; remains composed and calm and maintains a positive outlook when faced with difficult situations.
- Able to stay focused and calm during and after a difficult conversation.
- Displays patience, resilience and highest levels of professionalism in stressful situations.
- Adopts a flexible approach; is able to adapt if the situation demands.
Quality and skills
- Interactive, customer service oriented with warm, cheerful and expressive personality.
- Customer focused and always drives customer satisfaction when responding to customer enquiries and calls.
- Polite, reliable, knowledgeable and able to adapt to changing requirements.
- Open to new learnings and flexible to adapt to new concepts and system.
- Able to perform under pressure.
- Flexible to work on shifts as required.
- You must also have the right to live and work in China to be considered for this role.
You must be willing to relocate or to be based in Chongqing, China and need to work from office.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.
https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=2600000E
